Payment
We accept PayPal. The payment must be received and cleared before your order will be shipped. Please make sure you let PayPal route you back to our site or we will not receive notification of your order.
If you pay using a check via PayPal we will not received notification of your order till your payment has cleared. Please allow 7 business days for your check to clear via PayPal. For orders using a check via PayPal please expect up to 15 business days before you receive your order.
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How long will it take to receive my order?
{ Please expect up to 7 Business days before we ship your item. }
We make most orders at the time of the order to ensure freshness. Please contact us if you need a rushed order.
We ship USPS Priority. Once your order ships it will arrive in 3 business days.
If you have not receive your order in 11 or more days please contact us.
For orders using a check via PayPal please expect up to 15 business days before you receive your order.
In the case of back order items you will be contacted.
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Shipping Cost
Shipping in the US
Please expect up to 7 business days before we ship your item. We use USPS priority shipping so that the product will reach you as soon as possible. If you prefer another shipping method please email me to discuss other options. Some items may not be available for shipment during the summer months due to the risk of damage.
Shipping Cost in the US
Handling is $2.00
Shipping is $6.95 for all orders
Shipping Cost if you are in the Richmond Area
Handling is $2.00
Shipping is $6.95 for all orders
Some people prefer to pick up their products. Contact me for details. You will still pay the $2. handling fee but no shipping charges.
Make sure you make a note of this to me during checkout so I know that you want to arrange for pick. Otherwise, I will ship the order.
Shipping to Canada
We no longer ship to Canada as of December 2009
Shipping Internationally
We no longer ship to Internationally as of December 2009
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Sales Tax
Sales taxes should appear if you live in Virginia.
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Returns
Please Contact us before returning products!
Damage: We pack our products very carefully, yet shipping can sometimes be a rough process. If you receive a package that has been damaged in transit, please notify us within 48 hours and save all of your shipping materials. UPS and USPS will need it for inspection purposes and damage assessment. We will send you a shipping label for return shipment. Once we the damage items is returned, the replacement item will be sent.
Error: If your product was sent in error or incorrect please call us or email us for a return authorization number.
Opened and Used Products: For sanitary reasons and due to the handmade nature of our products, we obviously cannot accept opened or used products if they are not defective or sent in error. All of our ingredients are listed on our website in each and every product so customers can avoid possible reactions that they are away of. Please read our ingredients before purchasing. We do offer a Sample Kit and Sample Sizes which is a great way to sample smaller size products to see how they work for your skin, before buying in the larger sizes.
Free Products: No returns on Free with Purchase items.
We will make changes to this policy on a case by case basis. Situations that are an exception to the our return policy will be responsible for shipping cost for returns and exchanges.
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Disclaimer
By purchasing products from Jackson Sage, LLC you agree to have read ingredients and know the correct usage of the products. While we use top quality ingredients we will not be held liable for any allergic reactions, incorrect use of products, or accidents caused by items that contain oils causing surfaces to become slippery. We provide detail information about use and ingredients on all products for your review.
Please note that while we give information about what herbs and oils are known to do we do not make any scientific or medical claims that the herbs and oils will do the said claims. All information, content and product descriptions contained within this site are for reference purposes and are not intended to substitute advice given by a pharmacist, physician, or other licensed health-care professional. You should not use this information for treating a health problem or disease or to make a self-diagnosis. Contact your Health Care provider immediately if you suspect that you have a medical problem. Information and statements regarding Jackson Sage products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any health condition or disease.
